Our Policy

our policy

We value both our customers and teachers and acknowledge that everyone’s time is valuable. We work hard to organise lessons for you and the teacher. With this in mind, All Arts Academy follows a policy that is fair for everyone which we strictly enforce (no exceptions):

Bookings and Payments

For the first lesson, you’re welcome to pay as a one-off before you decide to continue thereafter. All lessons are pre-paid in either 5 week or 10 week blocks. This excludes casual lessons.
This will be your permanent time the following week and thereafter unless you notify us of any cancellations/changes. We run in accordance to the NSW Public School terms.

Unpaid Fees

After 3 reminders regarding unpaid fees, AAA may proceed with legal services for debt collection. An additional $50 penalty will also be incurred to accounts outstanding for more than 60 days.

Late Arrivals and Cancellations

All lessons within school terms must be completed. However, students are entitled to 1 make-up lesson for every 5 week package purchased per NSW school term (with compliance to our cancellation policy). Late arrivals will run into lesson time.

Other conditions:

General cancellations:

At least 24hrs notice must be given by phone or email, otherwise lesson will still be charged. SMS messages not accepted. Only one make-up lesson is permitted for every 5 prepaid lessons (subject to sufficient notice).

Cancellations due to illness:

Notice must be given by phone or email no later than 12 hours before the lesson; fees will be otherwise forfeited. Medical certificate must be provided on request. SMS messages not accepted.
Forgotten lessons or missed lessons without notice will be forfeited, no exceptions.
Emergencies or extenuating circumstances will be treated case-by-case and will be judged by All Arts Academy (AAA) staff.
All make-up lessons will be conducted at the convenience and availability of the teacher.

Make up Lessons

When you cancel a lesson with sufficient notice, a make up lesson must be organised before the end of term. As according to our policy, all lessons within a term must be completed – fees will otherwise be forfeited. You are entitled to a maximum of 2 make up lessons (terms and conditions listed below).

Waiver of Liability

To the extent permitted by law, all persons accept that AAA or the Venue will not be liable for any injury, loss, damage, action, claim, costs or expenses, which may arise in consequence of participation in the event/activity.
We greatly appreciate your understanding and accordance to our policy. Your co-operation contributes to All Arts Academy’s commitment to providing the best educational experience available for you and your child.